Frequently Asked Questions (FAQ)

This short explainer video walks you through how to update or change your payment information in your credit portal.

You can scan your results and email them to processing@elevatemyscores.com or you can fax them to 281.972.8477.

You can email the help desk 24/7/365 at creditcoach@elevatemyscores.com.

This is different for every client and it is best to speak with your credit analyst about your specific file. Many of our clients are complete in 4 to 6 months.

Many of our clients will start seeing results in 35 to 45 days and every 35 to 45 days after that.

It is simple to upload your documents to your online portal.

1. Login to your portal.
2. Click on the documents icon.
3. Select the document type and give it a title.
4. Select the file to upload.
5. Click on save.

Watch this short explainer video that shows you how.

Yes, you can use your phones to capture document images. You may also use a scanner and a computer.

If you plan to take a picture with your phone, please place the items flat on a table in a well lit room. Take the photo with your flash turned off.

The following documents are needed to start your credit repair services.

• Drivers License or State ID Card (Current address can act as one of the two needed proof of address)
• Social Security Verification (Social Security Card, W2, Recent tax return)
• Proof of address (Utility bill, bank statement, voided check, paycheck stub)