Question 1

Who is Elevate my Scores?

Accepted Answer

We are a Full Time, Full Service Credit Restoration Company that helps people improve their credit score so they can achieve their goals. We are way more than just a credit repair company.

Question 2

How long have you been in business?

Accepted Answer

Elevate my Scores was established in 2011

Question 3

Where are your offices located, do you have an office in my area?

Accepted Answer

Our corporate headquarters is located in Austin Texas but we have representatives throughout Texas, Arizona, and New Mexico.

Question 4

What are the hours I can speak with a Credit Repairmen Credit Advisor?

Accepted Answer

We are available Monday - Friday from 9:00 am - 6:00 pm CST and Saturdays from 10:00 am - 1:00 pm. Additional times are available by appointment. We are closed on Sundays.

Question 5

What is a credit score?

Accepted Answer

Your credit score is a number that is calculated based on your credit history such as credit cards, loans, and mortgage history that is used to predict the likelihood that you will default on a debt. Your credit score can be between 330 - 850.

Question 6

What is the Fair Credit Reporting Act and why was it created?

Accepted Answer

Enacted in 1970 by the United States Federal Government (15 U.S.C. § 1681), this legislation is meant to protect consumers and making sure their information being reporting to credit reporting agencies is private, accurate, and fair.

Question 7

What are the three credit bureaus?

Accepted Answer

The 3 main credit reporting agencies are Equifax, Transunion, and Experian.

Question 8

How can I get a copy of my credit report?

Accepted Answer

We recommend 3rd party credit monitoring sites. We prefer IdentityIQ, but there are others that are also good sites. We do not recommend sites that provide credit reports for free because they typically do not include all 3 credit bureaus.

Question 9

Why do I need reports from all 3 credit bureaus?

Accepted Answer

Each credit bureau has access to different information. As a result, different information creates different scores. The advantage of a 3-bureau report is readily identifying discrepancies: just because you don’t have a collection on one report doesn’t mean it doesn’t exist if another bureau is reporting that collection.

Question 10

What is the difference between the credit score I see on a credit monitoring site and what a lender will check?

Accepted Answer

The difference between your credit score on a monitoring site versus what a lender will check is that random sites may use get scores from one or two bureaus, but they might not have your score from all three credit bureaus. In addition, a lender will count paid collections against your score whereas a credit monitoring site might not.

Question 11

If you remove an item from my credit report, does it eliminate the debt?

Accepted Answer

No, but if it is past the statute of limitations for the creditor to file a lawsuit it will be much harder for them to try to collect it from you.

Question 12

If I pay a collection, does it automatically get removed from my credit report?

Accepted Answer

NO! One of the biggest misconceptions among customers is that paying a collection will cause the score to go up. This is not true. In fact, your score is likely to go down.

Author: Operations EVMS

Credit Coaching Guide – Part 1